At Exterior Solutions, our goal is to deliver reliable, high-quality winter service. Snow removal is a team
effort, and following a few simple guidelines helps us serve you—and all our clients—efficiently during
every storm.
Contact Information
Main Office: (613) 852-5001 | Email: info@extsol.ca | Mailing Address: 874 Boyd Ave, Ottawa, ON K2A 2E3
Office Hours During Snow Events
During active snow events, our entire team is focused on operations, and our office may be closed the day before a snow event. We will return messages as soon as possible. We kindly ask that you avoid calling during storms so we can stay focused on keeping driveways clear. During active snow events, email is the best way to reach out.
Service Season & Limits
Service runs from November 1 to March 31. We dispatch for snowfalls of 5 cm or more, as recorded by Environment Canada. Seasonal limit: 250 cm of snowfall or 40 visits. Unlimited plans are not subject to seasonal limits.
How & When We Clear Snow
We typically begin clearing after snowfall has ended, though it may take several hours to complete all routes. During heavy storms, we may perform a quick pass followed by a full cleanup. Service may occur overnight or during the day. For lighter snowfalls, we may wait until the city plow has passed. We do not dispatch under 5 cm unless multiple smaller snowfalls accumulate. We service all statutory holidays when snowfall exceeds 5 cm.
Timing Expectations
We aim to complete service within 6 hours after snowfall ends, but this is not guaranteed due to weather, traffic, or equipment. Rest assured, your driveway will be cleared.
Working Together
Please park vehicles close to your home and to one side of the driveway. Avoid parking at the end of the driveway. We are unable to service blocked driveways. We maintain a zero-tolerance policy for verbal or physical abuse toward staff.
Notifications & Vehicle Movement
If you subscribe to our notifications, we aim to notify you 30 minutes to 3 hours before arrival. Notifications are a courtesy and not guaranteed. Overnight visits and light snow events may not include notifications. Ensure your contact details are correct and contact us if issues arise. When you receive a notification, vehicles must be moved before our arrival. If vehicles are not moved, the driveway will be considered blocked and serviced accordingly. We do not provide return visits for blocked driveways. If you are not receiving notifications, please let us know after the first snow event, and we will help troubleshoot.
Clearing Around Your Property
Operators typically stay about 2 feet from structures and 1 foot from markers. If you do not have walkway service, please clear snow away from garage doors and driveway edges for best results.
We appreciate your patience during the winter season. With your help, we can keep things running smoothly for everyone.
Exterior Solutions – Winter Service Terms & Conditions
1. Service Overview
Season: Nov 1 – Mar 31 - snowfall ≥5 cm (Environment Canada – Ottawa Airport)
2. Client Responsibilities
3. Property & Equipment
4. Service Scope & Limitations
5. Service Timing, Holidays & Storms
6. Payments & Billing
7. Conduct
8. Liability & Indemnity
9. Acknowledgment
These terms and conditions may change at any time. Please review them frequently
Shop/Office Location: 874 Boyd Ave, Ottawa, ON K2A 2E3