Exterior Solutions strives to provide great service during the winter, but we need your help too. We would like to arrive at your driveway as quickly as possible after the storm and we have come up with some guidelines to get the job done neatly and efficiently.
Main Office Line: (613) 852-5001. Open: 9am - 3pm Monday to Friday
Please note that the office is closed the day before, the day of, and the day after snow events as we are busy dealing with the snow. We will return your call as soon as possible. Please refrain from calling our office line during snowstorms, especially during the first three events of the year. This is a very busy time as we get organized and learn our routes.
The snow-blowing season is from November 1 to March 31 for snow events over 5cm as recorded by Environment Canada. The snowfall limit for the season is 250cm as recorded by Environment Canada at the Ottawa Airport or 40 visits. Coverage beyond these limits will cost a one-time fee of $75 and a one-time fee. You will be automatically billed if you have not opted out.
Generally, we wait until all the snow has stopped falling before, we start clearing. It will take SEVERAL hours from that point to clear your drive. Thank you for your patience. During heavy snow events, we may perform a quick pass on your driveway just to help get you in and out. These visits could occur overnight before 6 am and during the day before 4 pm to help people coming and going from work. A full clean will be performed after the snow stops. During light snow accumulations, we may wait until the city plow has passed before we visit your house. For events less than 5cm, we do not go out. However, if 2cm falls each day for three days and accumulates, we will go out on the third day.
We will clear any snow accumulations over 5cm on all holidays and we ask for your patience over the holidays as some of our employees are away.
We strive for a 6hr completion time. Due to the unpredictable nature of the snow business, we cannot guarantee completion times. Traffic accidents, damaged equipment, and heavy snow can affect our speed. Rest assured; your driveway will get cleared.
Please remember that we are working very hard for you in harsh conditions. We are ready to spring into action 24/7, but our crews do require sleep at some point, have families to attend to, and sometimes have mechanical breakdowns no matter how well we take care of our equipment. No verbal or physical abuse will be tolerated.
Park your car as close to the house and to the side of the drive as possible, so we can clean as much driveway as possible. Please do not park at the foot of the drive. This prevents us from accessing your driveway.
Due to the significant amount of time involved with moving a vehicle and re-cleaning the driveway, we will contact you (if you subscribed to notifications) 30min-4 hours before we arrive to give you a chance to clean off your car and move it before we arrive. We will not contact you on overnight clearing visits or for light storms. Make sure your phone number and/or email are in the contract and that you have selected notifications if you would like to receive notifications. If you want to opt out of being notified every time it snows, just follow the directions on the first notification message or let us know to remove you from the notifications. Please note notifications are a courtesy, if you’re not receiving them, please let us know after the first snow event.
Our operators will get as close to garage doors and the sides of the driveway as they feel comfortable. Operators are trained to go 2 ft from any structures and 1 ft from our sign. Please push the snow away from the edges and the garage door. This will help keep your driveway cleaner.
Due to the nature of removing snow, we may use sharp steel scrapers to remove as much buildup as possible. This process may superficially scuff the surface of the driveway and we are not responsible for those damages. Any damages that may occur because of Exterior Solutions’ fault will be repaired through Exterior Solutions. Any repairs completed by Exterior Solutions are not guaranteed to match, as older homes may have out-of-date or unavailable replacement pieces. Exterior Solutions will repair or replace with similar (or as close a match as we can find) construction for the same use on the premises.
The client agrees to indemnify and hold harmless Exterior Solutions, its agents, and employees from and against any claim for damages arising from any property damage and/ or slip/falls or by anyone for whom the Contractor is responsible in law, in the performance of this Agreement and provided that the Contractor is given notice of the claim by the Owner within a reasonable time following the occurrence but in any event within 48 hours of the Owner first acquiring knowledge of the circumstances of the claim. The Owner expressly waives the right to claim against for, or be indemnified by the Contractor from and against, any other claims and further agrees to indemnify and hold harmless the contractor, its agents, and employees from and against any claim for damages which are not caused by the negligence or breach of this Agreement by the Contractor, or by anyone for whom the Contractor is responsible in law.
REMINDER: The maximum snowfall limit for the season is 250cm, which is determined by Environment Canada at the Ottawa Airport or 40 visits. If the snow coverage exceeds these limits there is a one-time fee of $75 to continue services to March 31. This fee will be automatically added to your account only if and when the limit is reached unless you choose to opt-out. If you would like to opt-out please complete the Opt-Out form. For paper registrations, please select the opt-out option provided in the contract. If you do not opt-out, the $75 fee will be applied to your account if and when the limit is reached, and the balance will be owed.
These terms and conditions may change at any time. Please review them frequently
Shop/Office Location: 874 Boyd Ave, Ottawa, ON K2A 2E3
Mail: 1363 WoodroƯe, Unit B, Box 33040, Ottawa, ON K2C3Y9